Report a problem with an order
You paid a business that uses LAAFI and did not receive what you expected? Tell us. Our team reads every report and can suspend the assistant of the business concerned.
LAAFI does not receive your payment: you paid the business's own Orange Money or MTN MoMo number directly. So we cannot refund you ourselves, but we can act on the business and keep the useful evidence.
What happens next?
- We keep the useful elements (order, payment, screenshot), because the business and we delete them after 30 days.
- If we need more, we write to you at the number you gave. We cannot promise a refund, but every report is read.
- Faster: in your conversation with the business, write REPORT: followed by what happened.