Refund policy
This page explains when LAAFI refunds a subscription and how to ask for one. It complements the terms of use.
The free trial
The trial lasts 7 days, with no credit card and no payment, so there is nothing to refund.
What you pay
The subscription is monthly and paid in advance by Orange Money or MTN MoMo. The amount shown on the Pricing page and in the dashboard is the amount you pay: we add no fees. Any fees your mobile operator charges are not ours.
Cancelling
- You can cancel at any time, from the Plan page of the dashboard.
- The assistant keeps answering until the end of the period you have already paid. No further payment is asked.
- A period that has already started is not refunded in part.
When we refund
- You paid twice for the same period.
- You paid more than the current price.
- You paid, but we could not activate your account and cannot do so within a reasonable time.
How to ask for a refund
Write to us from the Help page of the dashboard, or at the contact address below, with the date, the amount and the transaction reference. We answer within 7 days. If we agree, we refund by mobile money, to the number that paid, within 14 days.
Your rights
This policy does not limit the rights the law gives you.
Your customers' payments
Payments your customers make to your business go straight to your own mobile money numbers: they do not pass through LAAFI. Refunding a customer is a matter for your business, not for us.
Contact
Write to us at contact@laafiapp.com.