Data deletion
The steps differ depending on whether you have a LAAFI account or you are the customer of a business that uses it.
You are a business owner with an account
- Sign in to the dashboard and open Settings.
- If you wish, first click Download my data.
- At the bottom of the page, click Delete my account, enter your password and the word DELETE.
What happens next:
- Right away: the agent stops, sign-in is closed and no more messages go to your customers.
- For 30 days: nothing is erased. If you change your mind, write to us and we restore the account.
- After 30 days: we erase your businesses, catalog, photos and videos, orders, bookings, reviews, conversations, saved replies, help requests, ID, selfie and business proofs. Your account becomes anonymous and your email is freed.
- What remains: our own billing records (amount, plan, date), without personal details, for accounting.
Before deleting, deal with open orders and stays with your customers: deleting does not cancel them.
Can't sign in any more? Write to us from the email address of your account.
You are a customer of a business that uses LAAFI
You have no account with us. Your messages are kept for 30 days at most. To have them erased sooner, write to us with the phone number (or Telegram username) you wrote from, and the name of the business. We may ask you to confirm by sending a message from that same number or account.
- We erase your conversations, reviews and waiting-list entries, and your name and email.
- We remove the delivery address from your orders.
- The business keeps a record of the order (items, amount, date), without your contact details, because it needs it for its own accounting.
We answer within 30 days.
Contact
Write to us at contact@laafiapp.com.